The Types of Personal Information We Collect and Hold
We collect personal information about our customers as part of our routine business activities. We also collect personal information about our staff, contractors, and suppliers, as well as contact details of individuals who work for or represent our contractors and suppliers. This may also include other types of professional associates and personal contacts.
How We Collect Personal Information
Information You Provide to Us
We may ask you to provide certain types of personal information if you wish to access a particular service or product. This information may be collected in a variety of ways, including:
You may also choose to provide personal information without being directly asked. For example, this may occur when you interact with us on social media or enter personal information into our LMS.
Information We Collect from Others
If you apply for a job or contract with us, we may collect personal information about you from your referees. With your consent, we may also verify certain details about our suppliers using publicly available sources, such as the Australian Business Register and ASIC databases.
In some cases, a third party (such as your employer or colleague) may provide us with your information so that we can deliver products or services to you. For example, someone may provide your contact details when creating a profile for you to access our content.
The Types of Information We Collect
The types of personal information we collect about our customers may include:
How We Treat Personal Information That Is Also Sensitive Information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles.
Sensitive information includes details relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal record, health information, or biometric information.
We will not collect sensitive information about you without first obtaining your consent. Where you have provided consent, your sensitive information will only be used or disclosed for purposes directly related to the primary purpose for which it was collected.
Sensitive information may also be used or disclosed where required or authorised by law.
Cookies and Website Analytics
CARE Advisory may use cookies and similar tracking technologies on its website to enhance user experience and improve website functionality. Cookies are small data files stored on a user’s device that help recognise returning users and track usage patterns.
These technologies may be used to:
CARE Advisory may also use third-party analytics services (such as website traffic analysis tools) to collect and analyse non-identifiable information about how users interact with the website. This information is used to improve services and website functionality.
Users can control or disable cookies through their browser settings. However, doing so may affect the functionality and performance of the website.
By using the CARE Advisory website, users consent to the use of cookies and similar technologies in accordance with this Policy.
Links to Other Websites
Our website may contain links to third-party websites. These linked sites are not under our control, and we are not responsible for the conduct or privacy practices of any third-party organisations linked to our website.
Before providing your personal information via any external website, we recommend that you review the terms and conditions of use and the privacy policy of that website.
How We Use Personal Information
We may use your personal information for the following purposes:
We will retain your personal information for as long as necessary to fulfil the purposes outlined above. CARE Advisory will take reasonable steps to destroy or de-identify personal information once it is no longer required.
If you wish for us to destroy or de-identify your personal information, we will do so upon receiving a written request from you, provided it is lawful to do so.
When We Disclose Personal Information
Team Administrator or Leader
We may share your personal information with a team leader or a person assigned administrative permissions when you are added to a team.
The information shared may include your name, CARE Advisory training history, and any relevant accessibility or dietary requirements.
If you would like any of this information to remain confidential, please notify us.
Our Third-Party Service Providers
CARE Advisory uses a range of third-party providers to support the quality and efficiency of our services. As a result, individuals and organisations outside of CARE Advisory may have access to personal information we hold.
The personal information of our customers, staff, suppliers, and other contacts may be stored on our behalf by third-party service providers, including in cloud-based systems and, in some cases, outside Australia.
All third-party service providers are contractually required to use your personal information only on our behalf and in accordance with our instructions.
We may disclose your personal information to:
We currently use the following third-party platforms and providers to process personal information:
Amazon Web Services (AWS EC2/S3, with data stored in Australia, Germany, and the United States), Intercom, Google Analytics, Appcues, HubSpot, Klaviyo, Shopify, Litmos, Xero, Stripe, Slack, Brights (Ukraine), Google, WorkflowMax, Facebook, Zoom, SCORM Cloud (USA), and LinkedIn.
We manage any disclosure of personal information outside Australia or the European Economic Area in accordance with our obligations under the Privacy Act and any applicable contractual arrangements, including data processing agreements or addendums.
Security of Your Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We store personal information in a variety of formats, including electronic databases, email contact lists, and paper files kept in secure premises.
We take reasonable steps to:
The security measures we implement include ICT protections such as encryption, firewalls, secure server environments, antivirus software, and password protection. We also maintain secure physical premises, enforce personnel security practices, and provide staff training supported by internal policies and procedures.
Payment Security
We process payments using secure, encrypted banking services and direct deposit. All transactions are handled in accordance with industry security standards to ensure that your payment details are protected at all times.
Website Security
While we take reasonable steps to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information disclosed online. Any information you choose to share online is provided at your own risk.
You can help protect your personal information by maintaining the confidentiality of your account details (including your password) and by logging out of your account on the learning portal after each session. If you become aware of any security breach, please notify us as soon as possible.
We have appointed a Privacy Officer to oversee the management of this Privacy Policy and ensure compliance with the Privacy Act. This officer may also perform other roles within our organisation and may be supported by internal and external professionals and advisors.
We will take reasonable steps to ensure that personal information is stored securely, retained only for as long as necessary, and disposed of appropriately.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information that CARE Advisory holds about you. Subject to any applicable exceptions, we will provide access to your personal information within a reasonable timeframe and without unreasonable cost.
You also have the right to request the correction of any personal information we hold about you. We will take reasonable steps to ensure that your personal information is accurate, complete, and up to date. Where necessary, we will amend, update, or delete personal information within a reasonable period. No fee will be charged for the correction of personal information.
To request access to, or correction of, your personal information, please contact our Privacy Officer.
Contacting Our Privacy Officer
For any enquiries or complaints regarding the manner in which CARE Advisory collects, uses, or manages personal information, or to exercise your privacy rights in relation to personal information we hold about you, please contact our Privacy Officer using the details below:
Email: reception@tcareadvisory.au
CARE Advisory is committed to resolving privacy concerns promptly and efficiently. Where possible, we will seek to address complaints informally in the first instance. Should you wish to lodge a formal privacy complaint, you are requested to do so in writing to the Privacy Officer via email or post. We will acknowledge receipt of your complaint within five (5) business days of receiving it.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
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